Shipping

All goods purchased on line are shipped from the Bowes Museum, Barnard Castle, Co Durham DL12 8NP

Queries

If you require advice regarding merchandise please contact The Museum on 01833 690606 or e-mail us shop@thebowesmuseum.org.uk

Order Confirmation & Delivery Time

For swift mainland UK deliveries, we use Royal Mail, who deliver between 9am-5pm Monday to Friday. After confirmation of your order, delivery will usually be 24 Hours from the time of despatch (not from the time of your order). Overseas deliveries take longer.

Specific Delivery Date Requests

If you are ordering goods for a particular holiday departure date or as a gift for a birthday etc, please inform us so we can make every effort to meet this deadline. The last day we can accept guaranteed orders for a pre-Christmas delivery is 15 December.

Back Orders

We carry goods but popular items can sell out and when this is the case, we will inform you of the earliest expected delivery date. Please inform us should you wish to cancel at any time.

Returns

We must receive any items that are returned for a refund or exchange within 14 days in a new and unused condition, with original packaging intact, along with all receipts. We strongly recommend you use a recorded/insured delivery service as we regret that we cannot be held responsible for goods lost in transit. Please note that if you require goods sent out in exchange we do make a further carriage charge. Any refund will be made in the tender type originally transacted.

Price Policy

We reserve the right to change our prices immediately if there is any change to the VAT rate or if there is a major change in the value of the pound against any currencies which could affect some imported items.